Policies and Information
Check In/Check Out
Check In Time: After 4:00pm*
Check Out Time: Before 11:00am
*Availability of rooms for reservations made day of arrival may be delayed.
Minimum Age
Guests must be 21 years of age or older to reserve and check in to any room or suite.
Credit/Debit Card Requirements
A valid credit or debit card is required at the time of booking to guarantee your reservation. At check in, a valid credit or debit card must be presented to authorize for the full amount of room and tax, plus an additional $50 for incidental charges. Any card presented at check in must bear the guest’s name, and be associated with a valid, active bank account in the guest’s name. Photo identification will be verified. Cash cards or prepaid debit cards are not accepted for authorization purposes, and may only be used for payment at the time of departure. Depending on your bank’s individual policies, it may take up to two weeks for any outstanding authorization to clear from your account following checkout.
If you wish to pay for someone else’s room, and you will not be present at the time of check in, you will be asked to provide a completed Payment Card Authorization Form, which may be submitted by email, fax or mail. The full expected charges for the stay will be charged to your card once the authorization form is received. Please call the property at 1-218-786-9007 to be sent a copy of the authorization form.
Occupancy Limits
Room rates are based on double occupancy, and we reserve the right to charge a fee for additional guests. Rollaway beds may be requested in our first floor Executive Suites only, and are subject to availability. A fee will be charged for Rollaway Bed use, and an additional guest fee may apply. The following occupancy limits apply to the designated room types:
- Balcony Guest Room: 3 guests
- Accessible Guest Room: 2 guests
- Junior Suite: 2 guests
- Executive Suite: 4 guests
- Panoramic Corner Suite: 4 guests
Cancellations/Reservation Changes
Cancellations must be received by 6:00pm two days prior to scheduled arrival. Late cancellations will result in the charge of the first night’s stay, plus tax. A longer cancellation policy and/or prepayment requirements may be enforced for special events and holidays.
If you make your reservations through a third party OTA (online travel agency) website, you will need to make any changes or cancellations through that same channel. Be sure to note the confirmation number provided by the third party site, as this number will differ from the hotel’s confirmation number.
Cancellations or changes to reservations made directly through the hotel (telephone or property-direct website) must be handled through the hotel. Please call us at 218-786-9007, and have your confirmation (account) number ready.
No-Show Reservations
If a guaranteed reservation fails to check in, the card on file will be charged a “no show” penalty of the rate for the first night, plus tax. Any additional nights on the reservation will be subject to immediate cancellation. Special events may carry additional penalties for no show reservations.
No Service Fees
Wondering about service fees? Not to worry. Other than applicable taxes for your room or suite, we do not charge any additional resort, credit card, room cleaning or other miscellaneous service fees that some properties automatically tack on to your published rate. Your rate is your rate. Period.
Additional amenities and services priced as advertised. We reserve the right to charge incidental damage, cleaning or no-show fees as necessary.
Tobacco, Marijuana and E-Cigarettes
South Pier Inn is a 100% smoke-free property (including tobacco, marijuana and electronic products). Smoking is not allowed anywhere in the building, on balconies or in outdoor common spaces. We reserve the right to charge a cleaning fee of up to $500, if a guest smokes in the building, or if there is any indication of smoking, smoke smell, or smoking products left in a room.
Pets
South Pier Inn does not accept pets in any of its rooms or suites. We reserve the right to charge a cleaning fee of up to $500, if a pet is brought into the building. In addition, we may refuse service to guests who bring pets on premises and leave them in a vehicle.
Service Animal Policy
For the comfort and enjoyment of all our guests, South Pier Inn is a pet-free facility. However, we welcome your ADA-compliant service dog. Emotional support animals are not service animals, and accordingly must not be brought on the premises.
Service animals must not be allowed to disturb other guests. Repeated barking or other disturbances will not be tolerated, and the animal will be required to leave the premises if not controlled.
Service animals must never be left unattended on hotel premises. If an animal is found unattended, we will presume it is not a service animal, will charge a cleaning fee to your room, and will require the animal to leave the premises.
Any physical damage caused by a service animal will be charged to your room at the full cost of repair or replacement.
Wireless Internet
South Pier Inn is pleased to provide complimentary wireless internet service throughout the property.
Groups and Room Blocks
Given our limited number of rooms and seasonal demand trends, we are unfortunately unable to offer group room blocks. Individual reservations must be made on a first-come, first-served basis and guaranteed with a credit card by the guest who will be staying with us. Certain corporate or convention blocks will be considered on a case-by-case basis during winter or spring months. To inquire about this option, please email: info@southpierinn.com. Please note, no new reservations, reservation modifications or cancellations will be accepted by email.
Electric Vehicle (EV) Charging
Certain parking spaces allow access to 120v, 20 amp electric service. While we cannot guarantee availability of electric facilities, a $20/night fee will be added to the cost of your room for electric charging. Please notify the desk at check in if you need charging, and we will activate the circuit for you.
Taxes and Fees
Rates quoted exclude applicable state and local lodging and sales taxes. Additional amenities and services requested may incur additional charges. We reserve the right to charge a fee for additional guests above our standard double occupancy.
COVID-19
At the South Pier Inn, it is our goal to consistently provide our guests with the cleanest, safest and most comfortable accommodations available. Since the onset of the COVID-19 pandemic, that commitment has remained unwavering. Here are just some of things we have done to provide a safe experience for our guests:
- Established social distancing parameters throughout the property to help prevent the spread of the disease.
- Updated our continental breakfast to minimize contact.
- Deployed personal protective equipment for our staff to use whenever they are in contact with guests or coworkers, and when socially distancing may be impossible.
- Developed enhanced cleaning and disinfecting protocols, with new equipment, cleaning materials and standards for our staff to following throughout common areas of the property and in our guestrooms.
- Updated policies to minimize contact, improve cleaning, and still ensure the best possible experience for our guests.
We ask that our guests also do their part to help mitigate the spread of this disease. Here are some things you can do to help:
- Wash your hands frequently, including after using the restroom, sneezing, covering a cough or using a tissue.
- Maintain social distance whenever possible.
- If you have any symptoms of COVID-19, please do not travel.
While we maintain a 48-hour cancelation policy for most reservations, if you have tested positive for COVID-19 or suspect you may have contracted the disease, please contact us to cancel your reservation without penalty. Stay home, get well, and prevent the spread of the disease.