Policies
 
 

Policies and Information

Check In/Check Out

Check In Time: After 4:00pm*
Check Out Time: Before 11:00am

*Availability of rooms for reservations made day of arrival may be delayed.

Credit/Debit Card Requirements

A valid credit or debit card is required at the time of booking to guarantee your reservation. At check in, a valid credit or debit card must be presented to authorize for the full amount of room and tax, plus an additional amount to cover incidental charges. Any card presented at check in must bear the guest’s name, and be associated with a valid, active bank account in the guest’s name. Cash cards or prepaid debit cards are not accepted for authorization purposes, and may only be used for payment at the time of departure. Depending on your bank’s individual policies, it may take up to 30 days for any outstanding authorization to clear from your account following checkout.

If you wish to pay for someone else’s room, and you will not be present at the time of check in, you will be asked to provide a completed Payment Card Authorization Form, which may be submitted by email, fax or mail. The full expected charges for the stay will be charged to your card once the authorization form is received. Please call the property at 1-218-786-9007 to be sent a copy of the authorization form.

Occupancy Limits

Room rates are based on double occupancy, and we reserve the right to charge a fee for additional guests. Rollaway beds may be requested in our first floor Deluxe Waterfront Suites only, and are subject to availability. A fee will be charged for Rollaway Bed use, and an additional guest fee may apply. The following occupancy limits apply to the designated room types:

  • Balcony Guest Room: 3 guests
  • Accessible Guest Room: 2 guests
  • One Room Waterfront Suite: 2 guests
  • Deluxe Waterfront Suite: 4 guests
  • Panoramic Corner Suite: 4 guests

Minimum Age

Guests must be 21 years of age or older to reserve and check in to any room or suite.

Cancellations/Reservation Changes

Cancellations must be received by 6:00pm two days prior to scheduled arrival. Late cancellations will result in the charge of the first night’s stay, plus tax. A longer cancellation policy may be enforced for special events and holidays.

If you make your reservations through a third party OTA (online travel agency) website, you will need to make any changes or cancellations through that same channel. Be sure to make note of the confirmation number provided by the third party site, as this number will differ from the hotel’s confirmation number.

Cancellations or changes to reservations made directly through the hotel (telephone or property-direct website) must be handled through the hotel. Please call us at 218-786-9007, and have your confirmation (account) number handy.

NOTICE REGARDING COVID-19: In order to discourage travelers who are unwell from visiting, we are temporarily suspending our cancellation policies, allowing guests to cancel day-of-arrival with no penalty. Guests must cancel through the original booking channel; guests who fail to cancel by the date of arrival will be charged in accordance with our No Show Policy.

No Show Reservations

If a guaranteed reservation fails to check in, the card on file will be charged a “no show” penalty of the rate for the first night, plus tax. Any additional nights on the reservation will be subject to immediate cancellation. Special events may carry additional penalties for no show reservations.

Smoking/E-Cigarettes

South Pier Inn is a 100% smoke-free property (including e-cigarette products). Smoking is not allowed anywhere in the building, on balconies or in outdoor common spaces. We reserve the right to charge a cleaning fee of up to $500, if a guest smokes in the building, or if there is any indication of smoking, smoke smell, or smoking products left in the room.

Pets

South Pier Inn does not accept pets in any of its rooms or suites. We reserve the right to charge a cleaning fee of up to $500, if a pet is brought into the building. In addition, we may refuse service to guests who bring pets on premises and leave them in a vehicle.

Breakfast

A Complimentary Continental Breakfast is served 6:30am-10:00am weekdays and 6:30am-10:30am weekends. Breakfast includes fresh-baked pastries and bagels from Johnson’s Bakery; hand-tossed granola from Positively Third Street Bakery; a yogurt parfait bar; premium Duluth Coffee Company coffee;  hard-boiled eggs; and an assortment of fruit juices, fruit, yogurt and cereal. 

Complimentary coffee and snacks are available all day in our lobby.

Wireless Internet

South Pier Inn is pleased to provide complimentary wireless internet service throughout the property.

Taxes and Fees

Rates quoted exclude applicable state and local lodging and sales taxes. Additional amenities and services requested may incur additional charges. We reserve the right to charge a fee for additional guests above our standard double occupancy.